FAQs

How do I return a damaged product or request a size exchange?

For Damaged or Discolored Products:

  • Contact us at info@ihermo.com
  • Provide a photo of the product and describe the issue (e.g., damage during shipping, incorrect washing, or weather-related damage).
  • Ensure the IHERMO tag is still attached; without it, returns are not accepted.
  • We will send you a return label to print and include with your package.

For Wrong Size or Incorrect Color:

  • Contact us at info@ihermo.com and provide your order number or full name.
  • Share a photo of the item received and specify the incorrect color or size.
  • Ensure the IHERMO tag is still attached; without it, returns are not accepted.
  • We will send you a return label to print and include with your package.

Order Confirmation and Shipping:

  • After placing an order, you’ll receive an instant confirmation email with your order number (e.g., #1111). Keep this for tracking purposes.
  • You’ll receive a second email once your package is ready to ship.
  • If you don’t receive either email, please check your email address for accuracy.

Shipping Details:

  • Shipping takes 1-7 days, depending on your location and product availability.
  • We ship from Oslo, Norway.
  • Shipping costs is FREE

What is your return policy?

For Size Exchanges or Items That Don’t Fit:

  • Items can be returned within 14 days of receipt.
  • Products must be unworn, unwashed, and in original packaging with tags intact.

For Incorrect or Faulty Items:

  • If you receive the wrong size, color, or a damaged product, we’ll cover return shipping.
  • Contact us at info@ihermo.com for a free return label.

Satisfaction Guarantee:

  • You can return items within 7 days for a full refund if you're not completely satisfied.

iHermo Shop Terms and Conditions

1. General Information:

  • Company Name: CE Hermansen
  • Contact Email: info@ihermo.com
  • Org Number: 933 337 731

2. Product Information:

  • Product colors may vary slightly due to screen settings and lighting.

3. Ordering Process:

  • Order Confirmation: You’ll receive an email after placing an order. We reserve the right to cancel orders due to stock issues or pricing errors.
  • Payment: We accept Vipps, Klarna, Visa, MasterCard, and PayPal. All payments are securely processed.

4. Shipping and Delivery:

  • Shipping will take between 1-7 days.
  • Shipping costs are completely FREE.
  • Countries We Ship To:
  • We ship to all over the world, except those currently affected by war or conflict.
  • Delivery Times:
  • Delivery within Norway: 1-3 days.
  • Delivery within Europe: 1-2 weeks, depending on location..


5. Return and Exchange Policy:

  • Size Exchanges or Unfit Items: Return within 14 days; Everything is free when you exchange.
  • Faulty or Incorrect Items: Contact us for a return label.
  • Satisfaction Guarantee: Return within 14 days for a full refund.

6. Refund Policy:

  • Refunds are processed within 5-10 business days after we receive your returned item.

7. Customer Responsibilities:

  • Ensure your contact and shipping information is correct to avoid delays.

8. Privacy Policy:

9. Modifications to Terms:

  • We may update these terms at any time without notice. Continued use of our site indicates acceptance of the new terms.

10. Governing Law:

  • These terms are governed by Norwegian law. Disputes will be resolved by Norwegian courts.

11. Cancellation Policy:

  • After payments you can not cancel your purchase.

12. Intellectual Property:

  • All content on our website is the property of CE Hermansen or it's licensors.

13. Dispute Resolution:

  • Disputes will be resolved through negotiation, failing which they’ll be subject to Norwegian courts.

14. Force Majeure:

  • We are not liable for delays or non-performance due to events beyond our control, such as natural disasters or strikes.